FAQ

A few questions to consider when choosing a new supplier...

Does the company have a valid portfolio?

All systems installed/maintained by Sterdy Communications wherever possible will have our contact details on it, this obviously not only validates our services but also ensures that all clients have a reference of who to contact should there ever be a problem.

Does the company want to be paid in cash?

We do not accept cash payment, all transactions are invoiced and payable either via BACS transfer or cheque.

Is the company VAT registered, if not why?

We are a fully registered, insured and accredited company.

Can I request copies of your certifications?

Please click on the relevant listing below and if there is anything else needed do not hesitate to call, email or use the contact us form:

• Public Liability Insurance [Download 592k]
• Excess Loss Insurance [Download 513k]
• Safe Contractor Certification [Download 551k]
• VAT Registration [Download 515k]
• Companies House Registration [Download 405k]
• ISO 9001 Certification [Download 305k]

Does the company have registered offices?

Yes, we have registered offices and a landline non premium contact number manned during office hours.

Will the company provide a fully detailed, accurate, broken down quotation?

Sterdy Communications provide FREE written quotations when asked to tender for jobs, it will break down any works needed and include an accompanying letter. Our quotes are fixed and the prices are guaranteed for 30 days from issue.

Is there a clear pricing structure?

If you do not have a maintenance or rental contract with us then our pricing structure is open and honest. Our charges are £120.00+VAT call out, this also covers the first hours labour, any additional labour is £80.00+VAT per hour or part of thereafter and all parts used are chargeable at cost.

Can you maintain my system?

To see if we can maintain your system please click here if it isn't listed don't worry please email us and we will confirm if we can help.

What will happen if I want a new system installed?

We will arrange a suitable time/date to visit and meet the client on site to fully assess their requirements. This site survey is FREE and there is no obligation. At this stage we will check both the suitability and availability of the product and also assess if any colmpiance regulations will need to be meet. We will then draw up a specification personal to the client, suggesting alternatives where appropriate to ensure a competitive quote can be given providing the highest quality product and the least disruption.

Attention to detail and customer satisfaction is imperative from the smallest door entry system to the most sophisticated tailor-made Fire Telephone Evacuation System.

Do you offer an after sales guarantee?

All of our systems will come with 1 years guarantee so you can rest assured that in the unlikely event there are any problems they will be addressed at no extra cost.

Are there any jobs currently available?

For all job opportunities click here